Terms of Service

1.Acceptance of Terms

By accessing or using JoyVault (“we,” “us,” or “our”) via our website or app, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2.Description of Service

JoyVault provides an interactive digital gift-giving platform that allows senders to upload photos, customize gamified memory reveals, write personalized messages, and purchase third-party digital e-gift cards for designated recipients.

3.Account Creation & Security

Senders must create an account to send a JoyVault. You are responsible for maintaining the confidentiality of your login credentials.

Passwords must meet our security standards (minimum 8 characters, including at least 1 uppercase letter, 1 number, and 1 special character).

You are fully responsible for all activities that occur under your account.

4.User Content & Conduct

You retain ownership of any photos, text, or content uploaded to JoyVault.

By uploading content, you grant JoyVault a non-exclusive, world-wide, royalty-free license to host, store, and display your content solely for the purpose of delivering your custom memory reveal to your intended recipient.

You agree not to upload any content that is illegal, abusive, harassing, defamatory, obscene, or infringes on third-party intellectual property or privacy rights.

5.Digital Gift Cards & Third-Party Retailers

Digital gift cards purchased through JoyVault are fulfilled via third-party providers (e.g., Reloadly).

E-gift card claim codes are subject to the specific terms, conditions, and expiration policies of the issuing retailer (e.g., Starbucks, Target, Amazon). JoyVault is not responsible for lost, stolen, or improperly redeemed third-party gift card codes once delivered to the recipient.

6.Intellectual Property

All software, visual design, game mechanics, logos, and code related to JoyVault are the exclusive property of JoyVault and its operators.

7.Limitation of Liability

To the maximum extent permitted by law, JoyVault shall not be liable for any indirect, incidental, or consequential damages resulting from your use of the service or third-party gift card redemptions.