Refund Policy

Effective date: August 27, 2026

Thank you for using JoyVault! Because our platform processes digital experience links and instant monetary value, our refund policies are outlined below:

1.Platform Service Fees

JoyVault platform creation fees are non-refundable once a JoyVault link has been generated and delivered to the recipient.

2.Digital Gift Cards

Delivered / Unlocked Cards: Due to the instant delivery nature of digital code generation, gift card purchases are non-refundable once the recipient unlocks the vault or accesses the claim code.

Unclaimed / Technical Errors: If a technical error prevents your recipient from viewing or redeeming their e-gift card code, or if an order fails during checkout, please contact us immediately at support@joyvault.app. If verified prior to code redemption, we will re-issue the code or refund the gift card face value to the original payment method.

3.Undelivered RSVPs or Incorrect Emails

If you accidentally enter the wrong email address for a recipient, you can copy the direct share link from your JoyVault dashboard to send it manually via text/WhatsApp, or contact support to update the delivery address before the link is opened.

4.Contacting Support

For questions regarding billing, order status, or claim codes, please reach out to us at support@joyvault.app. Please include your sender email and order details for prompt assistance.